Enterprise
Resource Planning or ERP is an excellent business application which
helps an organization in reducing the overall costing thus, elevate
the percentage of the profitability of a business firm. Prior to ERP,
the business organizations were restricted from using different
applications to serve different purposes by utilizing the manual
documentation process in the departments. But, ERP software emerged
as a best grade solution of that unproductive and slow procedure.
Simply, it can
be said that an ERP software is a unique software that can automate
an organization and also facilitate the data flow between the
back-office functions, that include distribution, inventory
management, financing, manufacturing, human resource, and other
various operating units. At the same time, ERP software also
helps to improve the relation between business & customer and
make the business process cycles short by building an excellent
collaboration between various processes.
A good ERP
software helps the organization achieve availability of data from all
business processes with utmost transparency. It is also more helpful
for the effective decision making because it provides the right
information to the right people at the right time. This decision
helps in increasing the productivity and giving the positive result
due to the availability of the accurate information. The software
solution can also be customized as per the requirements of the user
for insuring more data scalability and data security. ERP
software helps the business organizations by the optimization
of asset and human resource management.
CRM or
Customer Relationship Management is also a highly significant part of
any business organization that wants to touch the height of
competition in the industry. Initially, CRM software was used
by the marketing sectors, but currently, it has broken new business
avenues with unending possibilities.
In a growing
business it is very hard for the managers and owners to keep track of
everything which is in the hand of same manpower. This software
enables to store all the customer details in the same place that can
be easily accessed by anyone in the organization who has the
permission. This software lets the management for tracking the
progress of every employee and their schedules. The top management
can easily know that at which lead the employee is working and how
much is closed by them with the help of CRM solutions.
One of the
supreme benefits of using this software is to obtain the utmost level
of customer satisfaction. By making use of this strategy, all
dealings, including marketing, selling, and servicing the product to
the clients can be carried out in a systematic and organized manner.
Following the strategy of the CRM
software helps to build up excellent communication within the
business organization. Furthermore, the customer data sharing within
different departments enables the employees to work as a team, which
helps in increasing the profitability of the company and enabling the
premium quality service to valued customers.